The Hidden Costs Behind Large ERPs
The insurance industry’s profitability has been turbulent in the last few years due to inflation and extreme weather-related losses. And with tariff changes, costs are expected to rise even more.
Private insurers are under increasing pressure to streamline operations and reduce costs to adapt to the rapid pace of change and prevent further impacting customers through premium pricing hikes and pulling back high-risk coverage.
For many, this means reevaluating their technology stack, including costly enterprise resource planning (ERP) systems. By identifying areas with bloated overhead, like legacy ERP software, businesses can uncover significant savings opportunities while improving efficiency and agility.
Hidden (Overhead) Costs
Here’s a breakdown of the most common types of overhead associated with large ERP systems:
- Lower Value of Licensing & Subscription Fees
After the initial purchase cost, enterprise-level ERPs often have high annual maintenance fees and cloud subscription fees. The hidden cost lies in how these products are packaged. Enterprise-level ERPs are typically licensed in large bundles, forcing customers to pay for modules, features, and functions they may not use/need.
For example, an insurance company with a bundle license may pay for functions they don’t need, like supply chain management, timekeeping, and project management.
- Increased Staffing & IT Infrastructure
On-premise ERPs require servers, backup systems, and additional storage. Legacy ERPs may also need the support of a full-time dedicated IT team to administer and maintain the system. When upgrades are needed, it can take months, be deferred, and sometimes, be put off altogether. This creates additional cost, but more importantly, higher risk for companies.
- Lower Efficiency, Higher Risk
Companies on legacy systems are likely to be running on unsupported versions or with outdated technology. As a result, companies are paying full fare but don’t have access to the most modern features available.Outdated technology creates compliance risks, which add to operating risk and costs with human capital or manual workaround processes.
Sample Cost for a Mid-Sized Insurance Company
A mid-sized insurance company using a large ERP could easily spend upward of $250,000* implementing a new system, around $100,000* per year in licensing and support, and additional resources and time for IT and training over the ERP’s lifecycle.
Contracts typically require a 3-5 year commitment, further increasing the total cost of ownership.
*Estimates are based on market averages and may vary.
A Solution Built for the Insurance Industry
Flexi—built for insurance—offers faster deployment, lower total cost of ownership (TCO), and focused accounting functionality, without the added weight of unnecessary modules.
For mid-sized insurers, Flexi’s full-featured software includes everything you expect in a comprehensive, enterprise platform, including a powerful general ledger and financial suite, financial suite, workflow automation, and reporting and analytics tools.
Compared to a large ERP, Flexi delivers:
- Higher ROI on subscription fees
- Lower cost of operations
- Reduced compliance risk
These savings stem from lower licensing fees, reduced implementation and maintenance costs. Flexi also offers the flexibility to scale with the business growth.
See how industry giant Mercury Insurance Group found success and value after switching to Flexi.