Position:  Student Intern, Part-time

Flexi Software, an enterprise software company, has an opening for an intern position in our hotline support department.  Flexi develops commercial enterprise accounting applications for browser-base and client/server deployments.

Flexi will provide sponsorship.

Responsibilities:

  • Log problems and questions as incidents are received from the accounting users into the CRM system.
  • Service password requests received from users for online support.
  • Administer the support email inbox that includes adding attachments and supporting information received from the users to their corresponding incident into the CRM system.
  • Administer the generic support voice mail to add or update incidents.
  • Research the knowledge base to look up answers and solutions related to previously reported questions/problems.
  • Work with application users, accountants and IT personnel, to answer basic level questions related to the accounting software.
  • Test accounting modules such as General Ledger, Accounts Payables & Receivables and so forth to replicate customer issues.
  • Follow internal procedures to service various customer requests.
  • Follow direction provided by seniors and managers.
  • Interact with clients in a professional, courteous and timely manner ensuring complete client satisfaction.
  • Escalate items in case of emergencies.
  • Assist with quality assurance testing during scheduled software release cycles.

Requirement/Qualifications:

  • Student currently enrolled in an accredited college with an Accounting major with advanced computer skills (Junior or Senior year or Master’s program).
  • Ability to work a minimum of 20 hours per week between 8:30am-5:30pm (work schedule set to accommodate class schedule).
  • Interest and/or background in Accounting Software Applications, using Microsoft Excel or Access, advanced accounting topics.
  • Team player, self-starter, multi-tasker, detail oriented with strong organizational skills and professional demeanor.
  • Any related certification a plus.

Location:  Shelton CT

Only candidates under consideration will be contacted.  Any offer of employment will be contingent upon positive background check.

Submit resume to resume@flexi.com. No phone calls, please. Principals Only.

Drug-free workplace.  M/F/V/H EEO