Position: Student Intern, Part-time
Flexi Software, an enterprise software company, has an opening for an intern position in our hotline support department. Flexi develops commercial enterprise accounting applications for browser-base and client/server deployments.
Flexi will provide sponsorship.
- Log problems and questions as incidents are received from the accounting users into the CRM system.
- Service password requests received from users for online support.
- Administer the support email inbox that includes adding attachments and supporting information received from the users to their corresponding incident into the CRM system.
- Administer the generic support voice mail to add or update incidents.
- Research the knowledge base to look up answers and solutions related to previously reported questions/problems.
- Work with application users, accountants and IT personnel, to answer basic level questions related to the accounting software.
- Test accounting modules such as General Ledger, Accounts Payables & Receivables and so forth to replicate customer issues.
- Follow internal procedures to service various customer requests.
- Follow direction provided by seniors and managers.
- Interact with clients in a professional, courteous and timely manner ensuring complete client satisfaction.
- Escalate items in case of emergencies.
- Assist with quality assurance testing during scheduled software release cycles.
- Student currently enrolled in an accredited college with an Accounting major with advanced computer skills (Junior or Senior year or Master’s program).
- Ability to work a minimum of 20 hours per week between 8:30am-5:30pm (work schedule set to accommodate class schedule).
- Interest and/or background in Accounting Software Applications, using Microsoft Excel or Access, advanced accounting topics.
- Team player, self-starter, multi-tasker, detail oriented with strong organizational skills and professional demeanor.
- Any related certification a plus.
Location: Shelton CT
Only candidates under consideration will be contacted. Any offer of employment will be contingent upon positive background check.
Submit resume to firstname.lastname@example.org. No phone calls, please. Principals Only.
Drug-free workplace. M/F/V/H EEO