Is Your Accounting Software Support Falling Short?

Here's Why Your Accounting Software Support May Be Falling Short

At Flexi, we have been hearing a lot from our newest customers about the lack of support they are experiencing from their previous accounting software provider. 

This lack of support is becoming an apparent risk when accounting software is only a sliver of the comprehensive products that vendor sells. For example, a large ERP software provider may have a host of reasons why accounting is not the priority.

A shift in strategic focus may necessitate the reallocation of resources to all-encompassing solutions that go beyond accounting to include other business functions like supply chain management, customer relationship management, human resources, and more. As the focus broadens, fewer resources remain to develop and support stand-alone accounting modules.

Another common example occurs when an ERP provider acquires another company or is acquired. The resulting changes in business strategy or product portfolio could lead to reduced focus on accounting software. The combined entity may choose to consolidate or phase out overlapping products.

Outsourcing customer support to less costly but less knowledgeable third parties is also a contributing factor, as is the reliance on under-developed AI technology that cannot tend to personalized questions that go beyond a pre-canned script.

These are just a few examples that are contributing to the noticeable decline in accounting software support that customers are experiencing.

In short, when YOUR priorities are not the same as THEIR priorities, someone suffers. And it’s usually you.

Why Flexi’s Accounting Software Support is Different

At Flexi, our sole focus for over 30 years has been on delivering comprehensive, enterprise-strength accounting software at a price point that is attractive for mid-sized companies. We are not developing and supporting other products, but rather focused on continually innovating our software in ways that further streamline and automate accounting processes. There are three key ingredients that make us special and contribute to our superior customer satisfaction of 96% or better for both our software and support. 

  1. Flexi’s Support: Our support experts have an average tenure of over 10 years and enjoy developing genuine relationships with our customers. In contrast, if you rely on a large enterprise platform, the support is likely outsourced or shared across many product lines. Accounting software is not their priority, and support for this product may be further diluted by staff cuts.

  2. Flexi’s Industry Focus: Unlike enterprise software platforms that fill multiple needs with competing development budgets, Flexi’s software is designed to simplify complex accounting, like multi-entity accounting, and our expertise is highly sought after in complex industries like financial services, banks, credit unions, and insurance. Our software is designed to automate the complex accounting of these industries, and 100% of our R&D budget is dedicated to advancing our accounting automation capabilities.

  3. Flexi’s Fit: Flexi is large enough to build a world-class platform, but small enough to be flexible and care about delivering an exceptional customer experience. Customers say Flexi is “just the right size.”
If you are not getting the level of support you deserve, maybe it’s time to give Flexi a try. Schedule a demo and allow us to show you why our customers love doing business with Flexi.

Mitigating the Risks of AI in Accounting Software

risks of AI in accounting software

Mitigating the Risks of AI in Accounting Software

In the ever-evolving landscape of accounting, artificial intelligence (AI) has emerged as a transformative force, revolutionizing how professionals manage financial data, streamline processes, and ensure accuracy. AI-driven accounting software offers a range of benefits that can significantly enhance productivity, from automating routine tasks to providing real-time insights. However, as with any technology, AI also presents limitations and potential pitfalls that accounting professionals must navigate carefully. This article explores the opportunities AI brings to the accounting field and highlights the key areas where caution is warranted to address the risks of AI in accounting software.

Benefits of AI in Accounting

  1. Automation of Routine Tasks

AI-powered software can automate time-consuming, repetitive tasks such as data entry, invoice processing, and bank reconciliations. By eliminating manual data handling, accounting automation reduces the risk of human error and frees up accountants to focus on more strategic activities, such as financial analysis and decision making.

 

  1. Real-Time Financial Insights

AI tools can analyze vast amounts of financial data in real time, providing accountants with up-to-the-minute insights into cash flow, profitability, and financial health. Real-time reporting allows for more informed decision making and the ability to address issues proactively rather than reactively.

 

  1. Enhanced Accuracy and Compliance

AI-driven software can automatically detect anomalies, flagging potential errors or inconsistencies that might otherwise go unnoticed. It can also help ensure compliance with regulatory requirements by monitoring changes in tax laws and accounting standards and updating processes accordingly.

 

  1. Improved Forecasting and Budgeting

By leveraging machine learning algorithms, AI-powered financial planning and analysis can help predict future financial trends based on historical data. This enables more accurate forecasting and budgeting, allowing businesses to plan with greater confidence and precision.

 

  1. Streamlined Audits

AI can significantly streamline the audit process by automating the analysis of large datasets and identifying patterns that warrant further investigation. This reduces the time and effort required for audits, making them more efficient and cost-effective.

Risks of AI in Accounting Software

  1. Data Quality Concerns

AI systems are only as good as the data they are trained on. If the underlying data is inaccurate, incomplete, or biased, the AI’s outputs will reflect those flaws. Accounting professionals must ensure that the data fed into AI systems is clean, accurate, and representative to avoid misleading results.

 

  1. Over-Reliance on Automation

While AI can handle many routine tasks, it is not infallible. Over-reliance on AI-driven automation can lead to complacency, where errors go unchecked because they are assumed to be handled correctly by the software. Accountants must maintain a healthy level of oversight and regularly review AI outputs to ensure accuracy.

 

  1. Ethical Considerations

AI algorithms can inadvertently perpetuate biases present in the data they are trained on, leading to unfair or discriminatory outcomes. Accounting professionals must be vigilant in assessing the ethical implications of AI use, particularly in areas such as credit scoring, loan approvals, and fraud detection.

 

  1. Lack of Interpretability

AI models, particularly those based on deep learning, can be complex and difficult to interpret. This “black box” nature of AI can be problematic in accounting, where transparency and explainability are crucial for decision making and regulatory compliance. Accountants need to be aware of the limitations of AI interpretability and seek to use models that provide clear, understandable results.

 

  1. Security and Privacy Risks

The use of AI in accounting involves the processing of sensitive financial data, which can be a target for cyberattacks. Ensuring the security of AI systems and the privacy of the data they handle is paramount. Accounting firms must invest in robust cybersecurity measures and ensure that AI vendors comply with stringent data protection standards.

 

  1. Cost and Implementation Challenges

Implementing AI-driven accounting software can be costly, both in terms of the technology itself and the training required for staff to use it effectively. Smaller firms, in particular, may struggle with the financial burden and the complexity of integrating AI into their existing systems. A clear cost-benefit analysis is essential before embarking on AI adoption.

Conclusion

AI offers immense potential to revolutionize the accounting profession, bringing efficiency, accuracy, and insights that were previously unimaginable. However, it is not a panacea. Accounting professionals must approach AI with a clear understanding of its limitations and potential pitfalls. By combining the strengths of AI with human expertise, accountants can harness the power of technology while ensuring that the ethical, interpretive, and security challenges are effectively managed. As AI continues to evolve, so too must the strategies and safeguards employed by the accounting profession to ensure that it serves as a beneficial tool rather than a source of risk.

If you would like help navigating this uncharted territory, request a demo for a personal consultation on how Flexi’s accounting software can hep you usher in a new era of productivity.