Customer Care

Our success is measured by how effectively you can use the Flexi solutions to facilitate your accounting processes and better run your business. That is why Flexi Hotline Support specialists and Flexi Client Services engineers have a vested interest in quickly and thoroughly resolving any potential issues you may have.What sets the Flexi Hotline Support team apart is the targeted knowledge they have about the organizations and individuals that rely on our products. You won’t spend your time “educating” our support specialists because they are most likely already familiar with what you are trying to accomplish, and they can suggest a resolution or a suitable workaround. If your issue involves implementation items and training, you will be directed to the Flexi Client Services department. A manager of Flexi Client Services will work with you to create a detailed project plan and a delivery timeline of when consulting services can be provided to fulfill your request.

From time of purchase, through implementation, and as-needed each day after, the Flexi teams are here to answer questions, assist with product upgrades, and help overcome any hurdle you may encounter.

Based in Shelton, CT, and Dublin, Ireland, the Flexi Customer Care teams can be contacted in the following ways:

“Flexi’s Support is excellent! Our Support Specialist is always at the end of the phone when we need her.” —Philadelphia Insurance
“A+ rating for the Flexi Support team!” —Mutual of America
“The Flexi Support team is especially accessible and supportive.” —Gallagher Bassett